This Account & Data Deletion Policy explains how users of the My ISP Connect mobile application can request deletion of their application account and associated personal information. ISP Connect is powered by the OctaNet platform and developed and operated by Yash Instant Online India Private Limited.
Yash Instant Online India Private Limited
Phone: +91 9823562222, +91 72495 82222
Privacy Contact:
yashonlineindia@gmail.com
A customer who has an My ISP Connect application account may request deletion of that account and associated personal information. The request must be made by the account holder or an appropriately authorized person. We may perform reasonable verification before processing a deletion request to prevent unauthorized deletion of another person’s account.
Customers can initiate account deletion from within the App: My ISP Connect → Profile / My Account → Settings → Delete Account. The exact menu names may vary depending on the version of the App. The deletion process clearly identifies that the action will initiate deletion of the customer’s My ISP Connect account and associated data.
This page is the dedicated My ISP Connect account-deletion webpage and remains publicly accessible without requiring installation of the App. To request deletion online, email us using the details in Method 3 below; no app installation or login is required to submit the request.
Customers may contact yashonlineindia@gmail.com with the subject “ISP Connect — Account Deletion Request”. The customer should provide sufficient information to identify the My ISP Connect account. For security purposes, we may request additional verification before processing the request.
After receiving and verifying a valid deletion request, Yash Instant Online India will initiate the applicable account-deletion process. Depending on the customer’s ISP configuration, the process may include verification of the account holder; identification of the My ISP Connect account; disassociation of the application account; deletion or anonymization of applicable personal information; removal of application-specific profile information; removal of authentication information associated exclusively with the App; removal or anonymization of applicable usage information; deletion of applicable customer-submitted support information where legally permitted; disconnection of applicable notification identifiers; and confirmation of completion where appropriate.
Subject to applicable law and legitimate retention requirements, deletion may include: name, mobile number, email address, application profile, application authentication information, application preferences, device association information, notification identifiers, application-specific usage information, customer-submitted support information, and other personal information associated exclusively with the My ISP Connect application account.
Account deletion does not necessarily require deletion of every record that Yash Instant Online India or the applicable ISP Partner is legally required or permitted to retain. Certain information may be retained for legitimate purposes including tax and accounting requirements, financial transaction records, payment reconciliation, fraud prevention, security investigations, legal claims, dispute resolution, regulatory compliance, legal obligations and enforcement of contractual rights. Where such information is retained, it will not be used for unrelated purposes merely because the customer deleted the account, and where appropriate it will be restricted, anonymized or securely isolated until the applicable retention period expires.
Deleting an My ISP Connect account does not automatically terminate or cancel the customer’s broadband connection, ISP subscription or contractual relationship with the ISP Partner. The customer’s broadband connection, internet service, ISP subscription, billing relationship, outstanding dues and service contract may continue to exist with the ISP Partner. Customers who wish to terminate their internet service must contact their respective ISP Partner and follow the ISP’s service-termination process.
Deletion of an My ISP Connect account does not necessarily result in immediate deletion of historical payment or transaction records. Payment providers, banks, ISPs or Yash Instant Online India may be required to retain certain transaction information for legal, accounting, tax, fraud-prevention, security or dispute-resolution purposes. Such retained information will be handled according to applicable legal and privacy requirements.
If a payment was processed through a third-party payment provider, deleting the My ISP Connect account does not automatically delete records maintained independently by that payment provider. Customers may need to contact the relevant payment provider where they wish to exercise rights relating to information independently controlled by that provider.
My ISP Connect may display or process information received from an ISP Partner. Deletion of the My ISP Connect application account does not necessarily constitute deletion of the customer’s independent account or records maintained by the ISP Partner. Where the ISP Partner independently controls customer information relating to broadband services, customers may need to submit a separate request to that ISP Partner.
We aim to process valid deletion requests within a reasonable period after successful verification. The actual completion period may depend on account verification, ISP systems, payment systems, technical dependencies, legal retention requirements and security requirements. If additional information is required to verify the request, processing may be delayed until verification is completed.
Deactivating, suspending, disabling or freezing an account is not treated as equivalent to account deletion. Where Google Play’s account-deletion requirement applies, Yash Instant Online India will process a valid deletion request as a deletion request and will delete or anonymize applicable associated information, subject to legitimate retention requirements.
We may require reasonable identity or account verification before processing a deletion request. This is intended to prevent unauthorized persons from deleting another customer’s account or personal information. We will not request unnecessary sensitive authentication credentials such as UPI PIN, ATM PIN, card PIN or banking password for the purpose of account deletion.
After an account has been deleted, a customer may be required to complete the normal registration or authentication process again if they later wish to use My ISP Connect. Previously deleted application information may not be recoverable.
For account deletion and data deletion requests:
Yash Instant Online India Private Limited
Phone: +91 9823562222, +91 72495 82222
Privacy Contact:
yashonlineindia@gmail.com